We know sharing is caring, but when it comes to your account, keeping things personal is the best way to stay secure.
For security and privacy reasons, all accounts are non-transferable and designed for individual use only. That means your access is linked directly to your personal email address and is uniquely yours. Think of it like your digital fingerprint: tailored, protected, and just for you. When you share your login, even with someone you trust, it can expose your data to unintended risks. Logging in as yourself helps us help you, faster and more accurately.
Behind the scenes, our systems use your login to provide a secure environment, safeguard your information, and track activity if anything goes awry. Shared credentials make it harder for us to do that, and harder for you to get the support you need, when you need it.
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