How Can I Merge A Duplicate Account?

Are you experiencing issues with your workshop not being routed correctly? This could be due to duplicate accounts created with different email addresses. While you can’t merge accounts on your own, our Customer Support Team is here to help!

What Causes Duplicate Accounts?
Duplicate accounts often occur when:

  ✦ You register with different email addresses.

  ✦ You use multiple payment methods (Apple Pay, Shop Pay, etc.), and the stored email from these systems is auto-filled at checkout.

  ✦ A different email is entered during checkout, creating a new account instead of linking to an existing one.

  ✦ This can result in misrouted workshops or misplaced payments.

Double-Check Your Information at Checkout
When purchasing workshops or registering for events, please double-check your email address at checkout—especially when using Apple Pay, Shop Pay, or other auto-fill payment methods. Using the same email for all transactions helps prevent account duplication. If you reach the checkout page and notice the email doesn’t match the one on your account, tap or click the three-dot menu to sign out, then sign back in with your correct account email before completing your purchase.

Information We Need To Resolve
To help us resolve this issue, please provide:

✦ The email addresses associated with your accounts.

✦ Any additional account details that may help us locate duplicate records.

Our team will consolidate your workshops under your preferred email address.

How To Prevent Recurrence
While merging duplicate accounts requires assistance from our support team, you can take these proactive steps to ensure your account details are consistent and correct. This will help prevent future issues with workshop routing.

✔ Always use the same email address when making purchases.
✔ Review your checkout details before completing transactions.
✔ If you suspect an account issue, contact us as soon as possible.

Contact Us!

If you suspect you may have a duplicate account-related issue, don't hesitate to reach out to our Customer Support Team for help!